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Table of Content1.0 Project CharterPROJECT TITLE:  Global Supply Chain Management Project (GSCMP) PROJECT START DATE: 10th September 2018PROJECT END DATE: 14th February 2019BUDGET INFORMATION: Healthy Living Pte Ltd has allocated RM280,000 for GSCM Project. The amount of budget given will be used mainly on IT hardware and software in building the new system, and labour cost.PROJECT MANAGER: Amirah Kahiri, +60103968618, [email protected] OBJECTIVES: The new system should be able to maximise the efficiency of data and goods delivery to the right place at the right time and hence, minimizes inventory costs and meets customer demand. It should also able to automate orders between a reseller and a vendor, and vendor’s quickly pull, ship and transmit orders to buyers for clear communication. In addition, the new supply chain system should allow retailers to communicate customer feedback with wholesalers and manufacturers. This feedback enables manufacturers to address defects and deficiencies and to focus on constant improvement of products. Quality improvement objectives help all channel members win because consumers recognize value.SCM will help retailers to communicate customer feedback with wholesalers and manufacturers. This feedback enables manufacturers to address defects and deficiencies and to focus on constant improvement of products.SUCCESS CRITERIA: Capable resources from all departments locally and globally (GITS)New system is adaptable or supported in the current IT infrastructureProvide approval and signoff for system implementationNew system is accessible by staffs and users with relevant Access Level (ACL) privilegesSystem development methodology must be chosen accurately by GSCMPParallel changeover will be applied once the system is ready to be deployedAPPROACH: 1.PROJECT MANAGEMENT STYLE:  Task Oriented: Task-oriented leaders have several characteristics that help make sure that things get done in a manner that is both proficient and on time every time. These managers usually create clear, easy-to-follow work schedules with specific requirements and deadlines. The pros of this leadership style are that it maintains high standards with optimal efficiency. Employees who need structure and who struggle with managing their time work best under this kind of task-oriented leadership, because it’s more organized and is deadline driven.People Oriented: People-oriented leadership comes with a number of challenges. Sometimes employees may feel that the responsibilities they’ve been given are overwhelming, and they may need more direction. Ineffective decisions may result if the focus is consistently put on the manager and employee relationships, rather than the important business decisions that need to be made.Planning Oriented: Planning-oriented is similar to a project schedule where set of steps and timeframe, goal accomplishment, and project goals are bound in this management style. The pros of this leadership style are to allows you to recognise team members skills, proficient, behaviour and finally place them in the place where they can extend their skills to finish the project before dateline.   2.METHODOLOGY: The spiral and scrum methodologies will be implemented in order to control all activities and risks, manage the changes throughout completing the project, and ensure all activities and tasks allocated to all members can be done in due time.3.QUALITY CONTROL: The whole project will be executed under extreme quality control since the beginning so that it can satisfy the needs for which it was undertaken. First of all, quality requirements and/or standards for the project must be determined, along with their deliverables. After the quality requirements have been laid down, the team will then perform the auditing of the requirements to ensure appropriate standards and operational definitions are used. Last but not least, the results of executing the quality activities will be recorded to assess performance and recommend necessary changes.ROLES AND RESPONSIBILITIES NAMES CONTACT INFORMATION ROLE RESPONSIBILITIES Mr [email protected] of Healthy Living Pte. Ltd. As the system owner, he will be the one who funds the entire project and at the same time monitor and make changes to the systems requirements.Ms [email protected] the project advisor, she is given the job to provide constructive opinions and recommendations that can help to improve the flow and output of the project.Amirah [email protected] Manager Person who handles the management of the project and has specific responsibility for managing the project within the constraints of scope, quality, time and cost, in delivering the specified requirements, deliverables and customer satisfaction.Foo Fung [email protected] Resource ManagerPerson who maintains and enhances the project’s human resources and capabilities by evaluating team member’s relations and human resources policies.Foo Fung [email protected] ManagerPerson who is responsible for transmitting a project’s internal and external messages, as well as facilitate better communication flow and medium.Jason [email protected] ManagerTo retrieve information from IT manager regarding all the software, hardware and furniture required for the development team to execute the project and approach the necessary vendors to make acquisitions.Tee Kah [email protected] Manager Person who plan, design, and implement an overall risk management process for the project, including analyzing, identifying, describing and estimating the risks affecting the project.Amirah [email protected] ManagerPerson who manage, plan, organize, control and evaluate information technology and electronic data operations, besides monitoring the IT team including IT analysts, programmer and network designer.Jason [email protected] ManagerPerson who manages and controls the budgeting of the whole project. He is responsible for checking the expenditure, internal and external during the development period and make sure the project can be completed within the given funding.Tee Kah [email protected] ManagerPerson who ensures that the project’s quality conforms to the client, internal, and legal requirement, as well as the quality of the project flow in due time.SIGN OFF:  COMMENTS:2.0 Work Breakdown Structure, Gantt Chart & Network Diagram3.0 Scope Statement3.1 Project Scope DescriptionHealthy Living Pte. Ltd. (HL) has boarded on a new project to its improve supply chain operations. GSCMP project team will use a huge centralised data warehouse which provides business intelligence capabilities to control and minimise the cost of software maintenance for both IT capital and operating expenses, avoid duplication among markets, centralized support from GITS, global governance, and make a quicker decision in managing inventory in their own region.3.2 Product Scope DescriptionOrder management involves an integration of orders from various multiple channels at a real-time visibility including inventory databases, data collection, order processing related credit card verification, fulfilment system and return across the entire fulfilment.Yard management will associate with warehouse management systems and transportation management systems and provide real-time information on the location of all vehicles in the yard and allows yard employees to move the vehicles from staging to docks to fill orders in an efficient manner by using radio frequency identification (RFID) technology built in for faster and more accurate tracking.Warehouse management will support and control the day-to-day movement of materials within a warehouse, as well as enable centralised management of tasks such as tracking inventory levels and stock locations, which may include tracking and routing technologies such as Radio Frequency Identification (RFID) and voice recognition.Labour Management involves storing the company’s database of standards for every key task. For each associate, the actual times for task completion are monitored in real time and compared to standards. Employees at all levels receive immediate feedback on their performance. Performance data is useful for providing essential feedback to workers for which that rewards efficiency, quality and safety.Transportation Management involves in the facilitates interactions between an organization’s order management system (OMS) and warehouse management system (WMS) that allows the stuff and materials able to move in and out from company to seller or buyer company.  It able to secure the material are transported in and out safely to other companies.3.3 Product Acceptance CriteriaOrder Management system should be able to manage customer orders with accurately and efficiently quote-to-cash process, gain supply visibility across fulfillment sources and monitor fulfillment tasks to prevent issue from occuring that going to affect customer, as well as match order demand with available inventory, inbound shipment, purchase orders and requisitions.Yard Management should be able to plan, execute, track, and audit loads based on critical characteristics such as shipment type, load configuration, labour requirements, and dock and warehouse capacity, and display real-time monitor on the location of trailers, containers, and load statusWarehouse Management should be able to provide storage location functionality, and control goods movement and warehouse operations, from inbound activities to fulfilment, in real timeLabour Management should improve workplace safety standards by decreasing accidental rate by at least 30%, increase employee productivity for at least 15%, plan and forecast labour requirements faster by reducing time needed for at least 20%, and pay for performance schemes.Transportation Management should be able to view customer item stock and when to be moved to their company, and send to the customer between designated time.3.4 Project DeliverablesA completed module for quality assurance will lead to the reduction of defects and rework result reduce of cost, enhance ability to overseer the process to improve product quality through quality management system.To improve inventory buffers, with the completion of inventory module it able to increase efficiency in utilising inventory such as minimise holding cost while able to respond to customer demands through monitor inventory level.To Improve logistic ability to keep pace with the demand of customers, logistic module help with determine optimal ways to do the transfering while reduce cost, increasing accuracy and speed.To assist and provide function that allow risk avoidance module to identify risk factors such as product quality, compliance with laws and operational safety through monitor and analyse to ascert potential failures.3.5 Project ExclusionThe exclusion of the current project state would be:Reduce unwanted steps that might make constraints or confusion throughout the whole projectTo exclude the parts that not prior in the whole project such as project management where it mights slow down the whole project datelines3.6 Project ConstraintsThe following constraints have been identified for the GSCM Project:Project must be completed by 14th February 2019Project must be completed within budget toleranceThe final 10% receivable will be held for 6 months for system observation purposeIT experts will only work for 50% of billable hours on this projectProject manager will only work for 75% of billable hours on this project3.7 Project AssumptionsDuring the project planning cycle every effort must be made to identify and mitigate any risk associated with the following assumptions:IT experts working only 50% of their billable hours on this project is adequate to complete the project by 14th February 2019The Project Manager working only 75% of billable hours on this project is adequate to complete the project by 14th February 2019The GSCM Project has full support from senior management across all departments within the companyThe completed system is adequate to achieve the deliverables in 6 months for the remaining 10% receivable3.8 Tools and TechniquesProject Management Information SystemAccording to PMBOK 5th Edition, project management information system is part of the environmental factors, provides access to tools, such as a scheduling tool, a work authorization system, a configuration management system, an information collection and distribution system, or interfaces to other online automated systems (Project Management Institute, 2013). In this project, the tools used are Microsoft Project for scheduling and task division, Slack as the main communication tools to update the daily status progress, and Google Drive to store documents related to the tasks.MeetingsMeetings are used to discuss and address pertinent topics of the project when directing and managing project work (Project Management Institute, 2013) Meetings are conducted weekly to discuss all completed tasks as well as the new tasks. Each meeting included the project manager, the project team and leader of each department. The main purpose of the meetings is to exchange information on the current situation, brainstorming, option evaluation and design the solution of each issues, and making a decision that may affect the completion of this Global Supply Chain Management Project. Each meeting is normally conducted within 1 hour to 2 hours maximum. Meetings are held according to its level of importance. A low level of importance such as to discuss the location of the next face-to-face meeting can be held virtually by using audio or video conferencing tools. A face-to-face meeting is conducted to solve major issues, such as budget allocation, and updates on every task weekly which are considered as high level of importance meeting.Expert JudgementPMBOK 5th Edition (2013) stated that expert judgment is input provided by any knowledgeable and experienced group or individual with specialized education, knowledge, skill, experience, or training in developing scope management plans.4.0 Cost Management Plan4.1 Cost Estimation 4.2 Cost Budgeting4.3 Tools and Techniques5.0 Quality Management Plan5.1 Issues5.2 Issue mapping5.3 Critical Success Factor/Deliverables5.4 Quality Standard5.5 Tools and Techniques5.6 Quality Assurance6.0 Administrative Closure Procedures (including cutover strategy and transition plan)6.1 Cutover Strategy 6.2 Transition Plan6.3 People/Department Affected7.0 Lesson Learned Report 8.0 References 9.0 Appendices

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