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The UK is
a multicultural society which contains over 300 languages and has at least 50
non ingenious communities (Wood, Landry, and
Bloomfield 2006). UK being a melting pot for so many cultures, has resulted
in a multitude of challenges for state agencies, these include a lack of
understanding of the cultural practices and beliefs of the users (Asquith,
Clark and Waterhouse 2005). Regrettably, in the field of social work it is
assumed that humans possess the same characteristics and the same rules and
practices applies for all. However unfortunately humans do not have uniformed
experiences with varied cultural and social beliefs, which challenges the
characteristic of sameness within the practice social work practice in recent

and Race

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Race is
traditionally defined with respect to differences in skin color, type of hair
and facial features that are used as markers for ascribing differences. Whereas,
ethnicity refers to the group membership in which the defining features is the
characteristic of shared cultural traditions and heritage (Chavez, A.F. & Guido?DiBrito, 1999). Therefore
it can be concluded that race refers to quantitative aspects of one’s physical
features and ethnicity refers to the qualitative aspect of an individual such
as nationality, language.

Within the
context of social work due to the impact that race within the UK has given rise
to anti-racism social work. Anti-racism social work has highlighted the factors
that has evolved due to inequality, oppression and discrimination (Tedam 2013).
The paper further states anti-racism social work policy addresses the issues of
both race and ethnicity and in order to succeed in a multicultural environment.
In a study conducted by (Tedam 2013)  that involved students of social work which
seek to understand social work student’s account of their own identities and
how it has an impact on them as aspiring social workers. It was concluded in
the study that in order for social workers to provide unbiased and efficient
service in a multi-cultural/race/ethnic environment, there need to be
“Continued Professional Development which updates social work practitioners of
new developments around racial inequalities and Professional Capabilities
Framework (PCF) must include a core element of blackness, migration and
diaspora studies, to render complete the academic and practice based scrutiny
of historical and contemporary manifestations of racism.” A key understanding
of one’s ethnicity and race and its impact on the outlook and services provided
to clients.  Research such as (Bender et.
al 2010) highlights the impact how one’s cultural background and the responsive
in the profession. The results indicate that there is a direct relationship and
in order to obtain the best results on needs to have continued education about self-awareness.

The growth
of a multi-cultural society within the UK has given rise to the concept of
“cultural competence” in the field of social work. Cultural competence provides
a guided framework to practitioners’ in order to eliminate bias and foster
understanding for social workers and users. Culture is undeniably a factor in
influencing ones behavior. Users and social workers, throughout their lives
were exposed to their own cultural beliefs which influences their outlook on
life, which result in them imposing their beliefs on users. This is classified
as atomism in social work, which is defines as a state of consciousness to
which we have privilege access (Fay 1996). In the context of social workers,
whom have a background of their own beliefs and will unintentionally impose
biases and be judgmental towards users and take what we belief to be an expert
stance which the social worker may imposing their own beliefs. Practitioners
need to be cognizant when assessing a case, and should contemplate the cultural
context which a behavior develops. If not adequately guided social workers can
make judgements on other cultures that are based on their own ethnic background
and cultures, which may have exposed them to stereotyping cultures that they
were not previously exposed.

Framework of Cultural competency and its
impact on social work practice

UK is a cultural diverse society and in order for social workers to
deliver optimal services, it is necessary for social workers to be aware of
various cultures beliefs and practices, through a framework called cultural
competence (Simmons et. al, 2008: Davis & Donald, 1997). Definitions of cultural competence highlights
factors such  as the integration and
transformation of knowledge about individuals and groups of people into
specific standards, policies, practices, and attitudes used in appropriate
cultural settings to increase the quality of services, thereby producing better
outcomes(Betancourt, et. al. 2016). Additionally,
authors have stated that cultural competence as practice depends, amongst other
things, on an understanding and appreciation of the impact of faith and belief
(Gilligan et. al. 2006). The frameworks for cultural competence have varied
definitions which depends on having an understanding about the individuals




Importance of Cultural Competence in Social

Race and ethnicity is an important variable in the treatment of a user
within a multicultural society as it establishes their profile as an individual
and there outlook on circumstances. A social worker that is culturally
competent is able to foster an environment of inclusion for individuals or
groups that are marginalized as a result of ethnic background and cultural
beliefs. Based on the research conducted two methods are primarily used to assess
users are reflective and assessment models (Furness & Gilligan, 2010). (Furness
& Gilligan, 2010) highlights that these methods of information collection
is used to aid in the collection of information and the understanding of
specific service users’ strengths, needs and circumstances (Isaacs & Benjamin,
1991; Purnell & Paulanka, 1998; Hodge, 2001, 2005; Hogan-Garcia, 2003). Reflective
models are aids the social worker to develop relevant skills and awareness of
the situation, whereas assessment models aid in the collection of information and
the understanding of specific issues and circumstances. These methods
facilitates discussions between the social worker and the users and aids in
providing a better understanding to groups that do not confirm to customary
beliefs within the context of traditional UK society. The use of assessment of
model in the achievement of cultural competence can be superior to the use of
reflective model. The assessment model allows for the understanding of the
unique situation for that particular end user of the system. This provides the advantage
that there is more room for an open discussion with the individual and fosters
a greater understanding of the situation in order for social workers to make a
specific judgement towards that particular case. Additionally, with a room that
fosters open discussion, it will foster trust between the user and the
practitioner.  Whereas for the reflective
models the social worker is seeking a general understanding of the situation. Given
that each person’s perception of the world is based on their individual ethnic
background and race, the reflective model will give a general overview and will
not provide the social worker with specific details about that individual.

and Gillian (2010) developed a framework that took the approach of using both
reflective and assessment framework within the UK. The framework included
having basic guidelines in achieving cultural competence. This framework
involves not just having an understanding of the users beliefs and unique
situation, but also having an understanding of the one’s own self beliefs and
how these beliefs can have an impact on your interaction and by extension your
performance as a social worker.

A mix
approach was proposed towards attaining cultural competence (Furness &
Gillian 2010). They conducted a study to assess the competence of the structure
in achieving cultural competence among students enrolled in a MA Social Work
programme.  The students were placed with
various cases of persons with varied beliefs and were encouraged to use the
framework. At the end of the study it was stated “Piloting the framework with
students indicated that it can help to develop a greater self-awareness and
recognition of the impact of individuals’ personal beliefs. Underestimating or
ignoring the place of religion can result in the loss of opportunities to make
real differences”(Furness & Gilligan 2010). The authors stated the
importance for social workers to be self-aware of their own beliefs which has a
direct impact on their performance and outlook on varied situations. Other
studies that were conducted such looked at cultural competence with respect to
religion and beliefs and the intersection of social work (Gilligan 2003:Furness, S. 2012: Gilligan & Furness 2006: Gilligan
2009) and have concluded that more attention needs to be paid toward religion
within social work practice in order to attain optimal outcome for clients.

In order
to mitigate against bias when dealing with various cultures, the UK has
established a framework to address the conduct of social workers when faced
with situations of dealing with users from various cultures and vulnerable
groups. The frameworks is embedded in the training of social workers, which
attempts sensitized social workers  to deal
with persons from other cultures this is in order to negotiate various issues
that may arise due to opposing beliefs and cultures.  The establishment of training frameworks
which guides social workers is expected to decrease unintended bias or imposing
our own beliefs on clients.

Moving Forward

The field
of social work required for practitioners to have an understanding of oneself
and one’s customary beliefs to provide optimal results to cases that are consigned
to the social worker. This is in order to relief social workers of biases that
are brought on by their own cultural beliefs and ethnic background. Proposed
framework such as Furness and Gillian is based on engaging the users and social
work practitioners trying to gain an understanding of the experiences of the
clients centered on dialogs with clients in a familiar setting.

Inorder to
have the continued advancement of the profession there is a need to constantly
do training and reflect on one’s own experiences and cultural beliefs and be
cognizant on how it has an impact on how cases are managed. 

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